Frequently asked question
HOW DO I PLACE AN ORDER WITH JACKIE’S?
EASY! JUST GO TO THE JACKIE’S ORDER/QUOTE PAGE AND FILL IN THE EASY TO USE FORM WITH AS MUCH DETAILS AS POSSIBLE TO RECEIVE A QUOTE.
I’VE SENT THROUGH AN ORDER FORM. HOW LONG WILL IT TAKE TO RECEIVE A RESPONSE?
I WILL RESPOND WITHIN 72 HOURS. IF THIS IS A RUSH ORDER PLEASE CALL AFTER FILLING IN THE ORDER FORM.
WHERE ARE YOU LOCATED?
JACKIE’S IS LOCATED IN RAYNHAM, MASSACHUSETTS.
HOW FAR IN ADVANCE SHOULD I PUT MY ORDER IN?
AS SOON AS YOU KNOW YOU NEED TO ORDER SOMETHING, IT’S BEST TO GET IN TOUCH. IT’S GOOD TO GIVE AT LEAST 3 WEEKS NOTICE. ORDERS REQUESTED WITHIN 7 DAYS OF THE DATE THE ORDER IS REQUIRED.
DO I NEED TO MAKE A PAYMENT DURING THE ORDER PROCESS?
YES. JACKIE’S TAKES A 50% NON-REFUNDABLE DEPOSIT TO SECURE AND CONFIRM YOUR ORDER BUT IS HAPPY TO RECEIVE FULL PAYMENTS AS WELL. SEE TERMS AND CONDITIONS FOR ALL INFO ON PAYMENTS.
I HAVE SENT AN ORDER FORM. DOES THIS MEAN MY ORDER IS GUARANTEED?
NO. UNTIL JACKIE’S RECEIVES 50% DEPOSIT FOR YOUR ORDER, SENDING AN ORDER FORM IS NOT ENOUGH TO GUARANTEE YOUR ORDER.
WHAT CAKE AND CUPCAKE FLAVORS DO YOU OFFER?
ALL CAKE AND CUPCAKE FLAVORS CAN BE FOUND LISTED IN THE ORDER FORM.
HOW DO I STORE MY CAKE AND CUPCAKES AFTER PICK UP?
IT IS ALWAYS BEST TO KEEP YOUR CAKE IN THE FRIDGE BUT MAKE SURE YOU GIVE THE CAKE SOME TIME OUT OF THE FRIDGE BEFORE SERVING... 1-2 HRS DEPENDING ON THE WEATHER.
DO YOU DO GLUTEN FREE, VEGAN OR LACTOSE FREE CAKES AND CUPCAKES?
YES, ALL ALLERGIES CAN BE ACCOMmODATED. WHEN PLACING AN ORDER WITH ALLERGIES, PLEASE CONTACT JACKIE’S AS WELL.
WHAT IS YOUR CANCELLATION POLICY?
PLEASE SEE TERMS AND CONDITIONS FOR DETAILED INFORMATION.
DO YOU DO KIDS CLASSES? HOW DO I BOOK?
ABSOLUTELY YES! PLEASE SEE PRODUCTS AND SERVICES FOR MORE INFORMATION ABOUT KIDS CLASSES. TO BOOK A CLASS, SIMPLY SEND THROUGH AN ORDER/ENQUIRY FORM.
DO YOU OFFER DELIVERY?
YES FOR ALL WEDDING CAKES AND FOR SOME OTHER ORDERS DEPENDING ON MY AVAILABILITY. PLEASE SEE TS&C'S FOR ADDITIONAL INFORMATION.
WHAT DO I DO IF I NEED TO CHANGE MY ORDER?
PLEASE EMAIL JACKIE’S AS SOON AS POSSIBLE TO NOTIFY OF ANY CHANGES. INFORMATION ON CHANGES TO ORDERS AND HOW THEY ARE DEALT WITH CAN BE FOUND IN DETAIL IN THE T'S&C'S.
I DON’T SEE A FLAVOR ON YOUR LIST THAT I LIKE. CAN YOU DO A CUSTOM FLAVOR?
JACKIE’S WILL CERTAINLY TRY TO ACCOMMODATE WHERE POSSIBLE. JUST GET IN TOUCH AND ADVISE ON THE FLAVOR YOU ARE AFTER AND YOU WILL FIND OUT WHETHER THE FLAVOR CAN BE MADE.
CAN YOU REPLICATE AN IMAGE OF A CAKE THAT I SEND YOU?
WHEN IT COMES TO OTHER WORKS AND DESIGNS, I CANNOT SIMPLY REPLICATE. I CAN, HOWEVER, TRY TO CREATE A SIMILAR LOOK BUT WITH JACKIE’S OWN DESIGN FLARE.
CAN I HAVE A CAKE TASTING?
CAKE TASTING IS ONLY AVAILABLE FOR WEDDING ORDERS. CAKE TASTINGS COME IN A PACK OF SIX CUPCAKES WITH TWO FLAVOR OPTIONS.
I HAVE A QUESTION THAT WAS NOT ANSWERED HERE. WHAT IS THE BEST WAY TO CONTACT YOU?
EMAIL IS THE BEST WAY TO GET IN TOUCH IF YOUR QUESTION HAS NOT BEEN ANSWERED HERE IN FAQS
CAN I COLLECT MY ORDER?
SURE CAN! IT IS ENCOURAGED THAT ALL ORDERS ARE PICKED UP. COLLECTION TIMES CAN BE ARRANGED IF YOU ARE UNABLE TO COLLECT YOUR ORDER BETWEEN THE SET TIME OF 9am-12pM ON SATURDAY MORNINGS.
HOW DO I CUT MY TALL CAKE?
THIS IS A VERY COMMON QUESTION! THERE ARE THREE WAYS OF CUTTING TALL CAKES.
1. PRETEND YOU ARE CUTTING THROUGH ONE CAKE STACKED ON TOP OF ANOTHER CAKE AND ONLY CUT DOWN ABOUT 10CM… THEN PROCEED TO CUT AROUND THE CAKE LIKE YOU WOULD A TRADITIONAL CAKE. ONCE THAT LAYER IS DONE, THEN MOVE TO THE NEXT AND REPEAT.
2. CUT THROUGH ONE SIDE OF THE CAKE AND LAY IT DOWN ONTO A CHOPPING BOARD. CUT THIS LONG SIDE OF THE CAKE INTO PIECES. DEPENDING ON THE WIDTH OF YOUR CAKE, YOU SHOULD BE ABLE TO GET 4 LONG SLICES OUT OF A CAKE.
WHAT KIND OF EGGS DO YOU USE IN YOUR CAKES?